General terms and conditions of sale
These terms govern purchases made on the Holo3000 online shop at www.holo3000.com/shop.
1. Seller
Geniame Srls, Via Angelo Bertolini 14sub, 70125 Bari, Italy. VAT number IT07881240720, Company Register REA BA-588474. Email: info@holo3000.com. Phone: +39 392 3326717.
2. Who these terms apply to
The shop sells both to business customers (companies, public bodies and professionals buying with a VAT number) and to consumers (individuals buying for purposes outside their trade or profession). Where the rules differ for the two groups, this is stated expressly.
3. Products and prices
Product features are described on each product page. Images are indicative: the holographic effect may look different depending on light and screen. Prices are in euros and include VAT; shipping costs are shown before the order is confirmed.
4. Orders
An order is placed by completing the checkout on the site. The contract is concluded when the customer receives the order confirmation by email. Holo3000 may refuse or cancel an order if a product is unavailable or in the event of an obvious pricing error, refunding any amount already paid.
5. Payment
We accept PayPal and bank transfer in advance. For bank transfers, the bank details are provided at the end of the order and the goods are shipped once the amount has been credited.
6. Shipping and delivery
In-stock products are normally shipped within 2 days of receipt of payment, by express courier with a tracking code. Delivery times depend on the courier and the destination. On receipt, the customer is asked to check that the parcel is intact and to report any damage straight away.
7. Custom products
Products made with the customer's logo, text or artwork are made to order. Production starts once the customer has approved the proof; from that moment the order can no longer be cancelled. The customer warrants that they have the right to use the trademarks and content they supply.
8. Right of withdrawal for consumers
Consumers may withdraw from the contract, without giving a reason, within 14 days of the day they receive the goods. To do so they must send a written notice to info@holo3000.com stating the order number.
The goods must be sent back within 14 days of the withdrawal notice, intact, unused and in their original packaging. Return shipping costs are borne by the customer. Holo3000 refunds the price paid and the standard delivery cost within 14 days of the notice, using the same means of payment as the purchase, and may withhold the refund until it has received the goods or proof that they have been sent.
The right of withdrawal does not apply to custom or made-to-order products, as provided by article 59 of the Italian Consumer Code.
9. Returns for business customers
Purchases made with a VAT number carry no right of withdrawal and returns are not accepted, except for goods that are defective or different from those ordered.
10. Warranty and defective goods
Consumers are covered by the 24-month legal guarantee of conformity under the Italian Consumer Code. Business customers must report any defects within 8 days of discovering them. In both cases the report must be sent to info@holo3000.com with the order number and photographs; Holo3000 will replace the goods or, where that is not possible, refund them.
11. Use of the products
Holograms and security labels are authentication tools. The customer undertakes to use them lawfully and not to use them to certify qualities, origins or authorisations that are untrue. Holo3000 may ask for information about the intended use and refuse an order where there are reasonable doubts.
12. Governing law and jurisdiction
The contract is governed by Italian law. For consumers, the competent court is that of the consumer's place of residence or domicile. For business customers, the Court of Bari has exclusive jurisdiction.
13. Contact
For any information about orders, shipping and returns: info@holo3000.com, +39 392 3326717.